We are looking to recruit a Senior Software Engineer to the established Oracle Database support team. The successful candidate will be located in Dalian. The team’s main responsibility is to troubleshoot highly complex technical issues related to the Oracle DB and within areas including RAC, Data-guard, Backup and Recovery, etc. The Engineer should have good hands on experience on UNIX, Linux and/or Solaris platforms. The Engineer should have good understanding in Database fundamental. The selected candidates are expected to work in partnership with customers, other support engineers and developers to deliver a superior ownership experience to the customer. The selected candidate will have opportunities to become an Expert / Guru in Database technologies. The candidate will be widely regarded as a subject matter expert in their current role and will demonstrate the ability to resolve complex problems or identify acceptable workarounds. He/she should be able to perform their assigned duties with a great degree of independence requiring minimal direction. The Engineer is expected to be a key member of the technical problem solving as well as problem avoidance team, routinely sought after to address extremely complex, critical customer issues. RESPONSIBILITIES The main role of a Support engineer is to troubleshoot highly complex technical problems (Oracle DB) requiring high level of technical expertise ？ Works directly with Japanese customers ？ Participates in standby rotation. ？ Participates in initiatives that improve overall product and documentation quality ？ Participates in product/platform testing ？ Drives improvements in product quality ？ Participates in Beta programs (test new database versions and associated features before it goes out in the market). ？ Serves as Situation Manager on highly sensitive Customer issues ？ Consults with Management in directing resolution of critical Customer situations ？ Consults with Customers on complex use of Oracle products ？ Achieves knowledge transfer through development and delivery of training, knowledge sessions, mentoring etc. ？ Creation/Review of Knowledge Articles ？ Contribute significantly towards the “My Oracle Support” Database communities. ？ Analyzes work load, determines best practices and implements changes to improve productivity ？ Proactively contribute to increasing the team efficiency by sharing knowledge, providing feedback about best practices, writing tools / utilities Desired Skills and Experience Who are we looking for? QUALIFICATIONS ？ Technical degree i.e. BE / B.Tech / M.Tech / MCA / M.Sc. in Computer Science / Management Information Systems / Engineering / Math / Physics / Chemistry or proven professional and technical experience. ？ Greater than four years of industry experience ？ Fluent and Professional Japanese TECHNICAL SKILLS We are looking for a core technical person, who has hands-on Database administration experience on UNIX/Linux and/or worked as L3 level support engineer and/or having equivalent knowledge. You should have expertise in Database Areas. General awareness on rest of the areas mentioned below will be an added advantage. Operating systems expertise / System Administration will be an added advantage. ？ Oracle Database architecture knowledge and administration ？ Experience with clustering technologies from different vendors ？ Thorough understanding of the Oracle database features ？ Extensive hands on interaction with large Database management systems ？ Backup and Recovery, RMAN, knowledge of various restore and recovery scenarios. ？ Networking ？ General UNIX/Linux/Windows concepts & Administration ？ Managing Kernel Parameters, Partitioning and File systems PERSONALATTRIBUTES ？ Self-driven and result oriented ？ Strong Problem solving/analytical skills ？ Strong customer support and client relation skills. ？ Effective communication (verbal and written in English and Mandarin) ？ Focus on relationships (internal and external) ？ Strong willingness to learn new things and share them with others ？ Influencing/negotiating ？ Team player ？ Customer focused ？ Confident and decisive ？ Enthusiasm ？ Flexibility ？ Coaching/knowledge transfer Ability ？ Ability to write technical Bulletins A successful candidate will also have ？ Excellent persuasive communication and presentation skills ？ Ability to coordinate the resolution of escalated or high priority customer issues ？ Fluency in Mandarin and English ？ Flexibility to rotate for standby coverage at night or weekend DetailedDescriptionandJobRequirementsAsamemberoftheSupportorganization,yourfocusistodeliverpost-salessupportandsolutionstotheOraclecustomerbasewhileservingasanadvocateforcustomerneeds.Thisinvolvesresolvingpost-salesnon-technicalcustomerinquiriesviaphoneandelectronicmeans,aswellas,technicalquestionsregardingtheuseofandtroubleshootingforourElectronicSupportServices.Aprimarypointofcontactforcustomers,youareresponsibleforfacilitatingcustomerrelationshipswithSupportandprovidingadviceandassistancetointernalOracleemployeesondiversecustomersituationsandescalatedissues.AsaSr.SupportEngineer,youwillbethetechnicalinterfacetocustomers,OriginalEquipmentManufacturers(OEMs)andValue-AddedResellers(VARs)forresolutionofproblemsrelatedtotheinstallation,recommendedmaintenanceanduseofOracleproducts.HaveanunderstandingofallOracleproductsintheircompetenciesandin-depthknowledgeofseveralproductsand/orplatforms.Also,youshouldbehighlyexperiencedinmultipleplatformsandbeabletocompleteassigneddutieswithminimaldirectionfrommanagement.Inthisposition,youwillroutinelyactindependentlywhileresearchinganddevelopingsolutionstocustomerissues.Jobdutiesarevariedandcomplexutilizingindependentjudgment.Mayhaveprojectleadrole.4yearsexperiencewithCoreproductsorfiveyearsexperiencewithApplicationsproductsandhaveatechnicaldegreei.e.,BSComputerScience/ManagementInformationSystems/Science/Engineering/Math/Physics/Chemistrywitha3.0GPAOR(forApplications)provenprofessional/technicalexperience,i.e.,demonstratinganunderstandingofApplicationsatafunctionalandtechnicallevel(preferablyOracle)Job:SupportTravel:NoLocation:CN-CN,China-DalianJob Type:Regular Employee HireOrganization:Oracle

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